Terms & Conditions

1. Scope of Application

These General Terms and Conditions (hereinafter referred to as "GTC") govern the contractual relationship between 1a Visum Service oHG (hereinafter referred to as "Service Provider") and the customer (hereinafter referred to as "Customer"). These GTC apply exclusively to all services offered on the website russia-evisa-express.com.

2. Service Description & Disclaimer

The Service Provider acts as a private commercial agency that processes visa applications (Unified e-Visa) for Russia on behalf of the Customer. We are explicitly not an embassy, consulate, or government agency. By using our service, the Customer commissions us to procure the e-Visa from the relevant authorities. The price charged includes the official consular fees as well as our service fee for express processing, system maintenance, and 24/7 support.

3. Order formation

The order is placed when the online application is submitted and payment is confirmed. We begin our service after payment and receipt of complete documents.

5. Processing and delivery

Five service packages are available. The stated 15–20, 11–14, 8–10, 6–8, and 4–5 business day periods are estimates from receipt of complete documents and include our handling and the authority’s independent decision. We cannot guarantee approval or a particular decision date.

6. Liability & Visa Issuance

The Service Provider guarantees the proper forwarding of the application data to the issuing systems. However, we assume no liability for the actual entry permission granted by the Russian authorities. The final decision on entry into Russia lies solely with the border control authorities.

The Service Provider is not liable for:

• Rejection of entry by Russian officials.
• Errors in the data provided by the Customer (e.g., typos in passport numbers).
• Changes in travel regulations after the visa has been issued.
• Flight cancellations or travel disruptions.

7. Optional visa refusal protection (€20)

If this option is selected and paid for with the order, and the Russian authority officially refuses the visa application, we refund the full amount paid for that order, including the government fee and selected options. A cancellation by the traveller, a processing delay, or refusal of entry at the border is not an official visa refusal. We may request the official refusal notice to verify the claim.

Optional archive service: if selected and paid for, we store the application materials and final visa documents for three years from successful payment. At the end of this period, the archive copy is deleted unless a legal retention obligation applies. Accounting records may have a different statutory period. You may request access or erasure subject to applicable law.

8. Data Protection

The Customer's personal data is processed solely for the purpose of visa procurement in accordance with the GDPR (DSGVO). Data is transmitted securely via SSL encryption. Further details can be found in our Privacy Policy.

9. Final Provisions

The law of the Federal Republic of Germany applies. The place of jurisdiction is the registered office of 1a Visum Service oHG (Berlin), to the extent legally permissible. Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.